Verenga Bookstore - Delivery & Returns

Authors

Ndebele Poetry Charles Mungoshi weaver press lawrence hoba the trek shona State of the Nation Petina Gappah motivational phanuel muverengwi Shimmer Chinodya Zimbabwe Casino China Manenji

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Shipments and returns

a. We will despatch the Goods to an address in the United Kingdom during normal business hours within 7 days of the date of receipt of your Order, or the publication date of the Goods (whichever is the later)

b. Where the delivery address is outside the United Kingdom we will despatch the Goods within 7 days of receiving Your Order.

c. In either case, We will, unless otherwise agreed, despatch the Goods by registered post and charge You our standard delivery charges as detailed on your order..

d. Where We cannot deliver, whether due to a Force Majeure Event or otherwise, in accordance with the timescales envisaged at 3(a) and 3(b) above, We will advise You and give You the option to cancel Your Order or to accept a revised delivery date. We may make a partial delivery of your Order where not all items are available.

e. We will arrange the return of the Goods and issue You a credit invoice where We are responsible, and You have been charged, for a duplicated delivery.

f. We may refuse to accept the return of any duplicate Order or to issue You a credit invoice where, in our reasonable opinion, the Goods were delivered in accordance with a valid Order. In those circumstances, unless we agree otherwise, You will remain liable to pay Us the Price together with the delivery fee and any other applicable taxes or duties in accordance with clause 7 of Terms and Conditions.

g. Where We do accept the return of duplicated Goods delivered in accordance with a valid Order, We reserve the right to apply an administration charge of 5% of the total value of the Order or £10, whichever is the greater.

h. Nothing in this clause 3 affects the rights of Consumers as set out in Clause 9 of the Terms and Conditions.

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